Terms and Conditions
Rooted Infant Sleep, LLC
Last Updated: July 2026
Welcome to Rooted Infant Sleep, LLC. These Terms of Service (“Terms”) outline the agreement between you and Rooted Infant Sleep, LLC when you visit our website or engage our services. Please take a moment to read through them — by booking with us or using our site, you’re agreeing to what’s outlined below.
Our Services
Rooted Infant Sleep, LLC supports parents and caregivers with children between birth and 3 years old. Depending on the service or package you choose, this may include an in-depth sleep assessment, a sleep plan built around your child and your family’s values, and continued support through scheduled check-ins or messaging support.
Not Medical Advice
Please note: the guidance we provide is educational, not medical. Rooted Infant Sleep, LLC is not staffed by licensed medical providers, and nothing shared in a consultation, sleep plan, messages or written material should be treated as a diagnosis or medical recommendation. For any health concerns — including conditions like sleep apnea, reflux, or anything else that may be affecting your child’s sleep — please reach out to your pediatrician or another qualified healthcare provider.
Payments & Refunds
Payment is due in full at booking, unless we’ve arranged a payment plan together.
All transactions are handled securely.
Because our consultations and digital materials are built specifically for your family, they are non-refundable once purchased. 1:1 Consultations, including phone, text, email support or guides purchased within a consult are non-refundable.
If you need to cancel before your first consultation, reach out within 48 hours of booking.
Your satisfaction matters — if something isn’t working, please tell us.
Support Windows & Scheduling Calls
Every package comes with a set support window, during which you can book consultations and check-in calls.
All calls included in your package need to be scheduled before your support window closes.
Calls not used within that window are forfeited — they don’t carry over and aren’t refundable.
Booking included calls in time is your responsibility.
We suggest scheduling check-ins early, since availability can fill up.
What We Ask of You
To help us support you and your child well, we ask that you:
Share honest, complete information about your child and your family’s situation.
Come to us with any struggles, concerns or questions along the way — we’ll adjust adjust as needed.
Show up for scheduled appointments, or give at least 24 hours’ notice if you need to reschedule.
Book all included calls within your specified support window.
Intellectual Property
Custom plans, guides, and any other materials we create or provide for you remain the intellectual property of Rooted Infant Sleep, LLC and are protected under copyright. They’re yours to use for your own family, but they’re not meant to be shared, redistributed, or used commercially without our written permission.
Confidentiality
What you share with us during consultations, calls and messages stays private. We won’t pass along your family’s information to anyone outside our practice, except where the law requires it or you’ve given us clear permission to do so. For more detail, take a look at our Privacy Policy.
Limitation of Liability
We will bring caring and intention to every family we work with, but every child’s sleep is different, and we don’t promise a specific outcome. Rooted Infant Sleep, LLC is not responsible for indirect, incidental, or downstream damages connected to the use of our services and guidance. The client hereby indemnifies and holds Rooted Infant Sleep, LLC harmless from and against any and all liabilities, legal claims, demands, damages, and expenses (including reasonable attorney’s fees) arising out of or in any connection which may relate to the client’s use of Rooted Infant Sleep, LLC’s services and guidance.
Changes to These Terms
We may revise these Terms from time to time. Any updates will appear on this page along with a new “Last Updated” date. If you continue using our services after a change is posted, that means you’re on board with the updated Terms.