Terms and Conditions
Rooted Infant Sleep, LLC
Last Updated: July 2026
Welcome to Rooted Infant Sleep, LLC. These Terms of Service (“Terms”) outline the agreement between you and Rooted Infant Sleep, LLC when you visit our website or engage our services. Please take a moment to read through them — by booking with us or using our site, you’re agreeing to what’s outlined below.
Our Services
Rooted Infant Sleep, LLC supports parents and caregivers with children between birth and 3 years old. Depending on the service or package you choose, this may include an in-depth sleep assessment, a sleep plan built around your child and your family’s values, and continued support through scheduled check-ins or messaging support.
Terms of Service/Purchase
By purchasing any services, support packages, digital products or resources (“Materials”, “Products”, “Services'“) from Rooted Infant Sleep, LLC (“Company”, “we”, or “us”), you agree and consent to the following legal terms and conditions that govern the sale of the Product and that form a legal agreement between you and the Company, its affiliated subsidiaries and related entities. The term “you” refers to any purchaser and/or user of any of our Products.
By purchasing any of our Products or Services you are agreeing to the Terms of Purchase, also referred to as "Terms of Service", as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with these Terms of Service, please do not purchase our Product(s).
Not Medical Advice
Please note: the guidance we provide is educational, not medical. Rooted Infant Sleep, LLC is not staffed by licensed medical providers, and nothing shared in a consultation, support suggestions, messages or written material should be treated as a diagnosis or medical recommendation. For any health concerns — including conditions like sleep apnea, reflux, or anything else that may be affecting your child’s sleep — please reach out to your pediatrician or another qualified healthcare provider.
Company Products, Programs, Services, and Program Materials are not, and in no way should, be perceived as or relied upon in any way as medical or mental health advice. The information contained in our Products, Programs, Services, and Program Materials are not intended to be a substitute for professional medical advice, diagnosis, or treatment that can be provided by your own physician, nurse practitioner, physician assistant, therapist, counselor, mental health practitioner, licensed dietitian or nutritionist, member of the clergy, or any other licensed or registered health care professional. Do not disregard professional medical advice or delay seeking professional advice because of information you have read in our Products, Programs, Services, and Program Materials, or received from us. Do not stop taking any medications without speaking to your physician, nurse practitioner, physician assistant, mental health provider, or other health care professional. If you have or suspect that you have a medical or mental health issue, contact your own healthcare provider promptly. We are not providing health care, medical or nutrition therapy services or attempting to diagnose, treat, prevent, or cure in any manner whatsoever any physical ailment, or any mental or emotional issue, disease, or condition. We are not giving medical, psychological, or religious advice whatsoever.
Payments & Refunds
Payment is due in full at booking, unless we’ve arranged a payment plan together.
All transactions are handled securely.
Because our consultations and digital materials are built specifically for you, they are non-refundable once purchased. 1:1 Consultations, including phone, text, email support or guides purchased within a consult are non-refundable.
If you need to cancel before your consultation, reach out within 48 hours of booking.
Your satisfaction matters — if something isn’t working, please tell us.
Chargebacks
You are completely responsible for all charges, fees, and taxes arising from any service or digital product purchase. By purchasing any Products or Services, you agree to allow Rooted Infant Sleep, LLC to use the submitted credit card as the payment method for purchase. You further agree that you shall not file any dispute or chargeback with your credit card company, bank or any other financial institution. Company reserves the right to collection of any and all additional fees, costs, expenses and service charges which may be associated with filing of such a dispute, chargeback, reversal request or recollection claim, without limitation, court costs and attorney’s fees.
If a chargeback is placed on a purchase, or we receive a threat of a chargeback during or after purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
You agree and acknowledge that filing a false chargeback claim is illegal and considered to be Chargeback Fraud (“friendly fraud”) and could result in a finding of bank (wire) fraud, which does carry a fine. Company retains the right to have the bank which holds the card you used to make the purchase investigate your claim based upon chargeback fraud allegations, which could result in a ban from Company’s services and products as well as the termination of your banking relationship.
Support Windows & Scheduling Calls
Every package comes with a set support window, during which you can book consultations and check-in calls.
All calls included in your package need to be scheduled before your support window closes.
Calls not used within that window are forfeited — they don’t carry over and aren’t refundable.
Booking included calls in time is your responsibility.
We suggest scheduling check-ins early, since availability can fill up.
What We Ask of You
To help us support you and your child well, we ask that you:
Share honest, complete information about your child and your family’s situation.
Come to us with any struggles, concerns or questions along the way — we’ll adjust adjust as needed.
Show up for scheduled appointments, or give at least 24 hours’ notice if you need to reschedule.
Book all included calls within your specified support window.
Intellectual Property
Custom plans, guides, and any other materials we create or provide for you remain the intellectual property of Rooted Infant Sleep, LLC and are protected under copyright. They’re yours to use for your own family, but they’re not meant to be shared, redistributed, or used commercially without our written permission.
Confidentiality
What you share with us during consultations, calls and messages stays private. We won’t pass along your family’s information to anyone outside our practice, except where the law requires it or you’ve given us clear permission to do so. For more details, see our Privacy Policy.
Limitation of Liability
We will bring caring and intention to every family we work with, but every child’s sleep is different, and we don’t promise a specific outcome. Rooted Infant Sleep, LLC is not responsible for indirect, incidental, or downstream damages connected to the use of our services and guidance. The client hereby indemnifies and holds Rooted Infant Sleep, LLC harmless from and against any and all liabilities, legal claims, demands, damages, and expenses (including reasonable attorney’s fees) arising out of or in any connection which may relate to the client’s use of Rooted Infant Sleep, LLC’s services and guidance.
Release of Claims
In no event will we be liable to any party for any type of direct, indirect, special, incidental, equitable, or consequential damages for any use of or reliance on our Products, or on those affiliated with us in any way, and you hereby release us from any and all claims; including, without limitation, those related to personal injuries, deaths, accidents, misapplication of information, or any other loss, physical or mental disease, condition or issue, or otherwise, even if we are expressly advised of the possibility of such damages or difficulties.
These Terms of Service require the use of arbitration on an individual basis to resolve disputes, rather than jury trials, and limit the remedies available to you in the event of a dispute. You fully understand and agree that by enrolling in, purchasing, and/or using any of our Products that you are waiving certain legal rights and you are voluntarily agreeing to do so.
Maximum Damages
The sole remedy for any actions or claims shall be limited to and shall not exceed the total monies paid by You for the Product(s) purchased under this Agreement.
Arbitration Notice
These Terms of Service require that any dispute between you and Company will be resolved by binding, individual arbitration on an individual basis, rather than jury trial, and limit the remedies available to you in the event of a dispute. You understand that you waive your right to participate in a class action lawsuit or class-wide arbitration and that you are waiving certain other legal rights and you are voluntarily agreeing to do so.
Governing Law
These Terms of Service shall be governed by the laws of the State of Missouri, regardless of the conflict of laws principles thereof.
Changes to These Terms
We reserve the right to amend or update these Terms of Service at any time with or without notice to you, and may also add new features or functionality to, or change or remove existing features or functionality from, the Product(s) that will be subject to the Terms of Service. Any User who continues to use the Product(s) after any changes are made will be deemed to have agreed to those changes. By accepting these Terms of Service, you acknowledge that you have read them carefully.